[Please my post from August 8 for corrections to this post.]
3DR Technical Support decided to replace a malfunctioning product on Monday. Yesterday, Customer Service issued an RMA and sent me a Fedex Ground shipping label. I brought the return package to Fedex yesterday.
To my surprise, I received a notice that Customer Service had shipped my replacement today, before having received my return. In the email I received on Monday the support tech had written, "We want to get you back in the air ASAP."
I guess they mean it!
3DR Technical Support decided to replace a malfunctioning product on Monday. Yesterday, Customer Service issued an RMA and sent me a Fedex Ground shipping label. I brought the return package to Fedex yesterday.
To my surprise, I received a notice that Customer Service had shipped my replacement today, before having received my return. In the email I received on Monday the support tech had written, "We want to get you back in the air ASAP."
I guess they mean it!
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